Contact Us

How to Reach Our Support Team

If you have questions about your account, need technical assistance, or wish to inquire about our services, we provide multiple channels to get in touch. This page outlines the available methods and what to expect when you contact us.

Whether you're experiencing an issue with your account, have questions about responsible gambling resources, or need general information, our support team is here to help. Please note that we handle informational and account-related inquiries; requests requiring legal interpretation or formal complaints may follow a separate process outlined in our Terms and Conditions.

Available Contact Channels

You can reach us through the following methods:

Contact form: Submit your inquiry directly using the form below on this page. This is often the fastest way to receive a response.
Email: Send your message to the support address provided in the footer of this website. Email is suitable for detailed questions or if you prefer written documentation of your inquiry.

When contacting us, please ensure you are using a secure, personal device and a verified email address.

What to Include in Your Message

To help us assist you more efficiently, please provide:

Your account username or registered email (if the inquiry relates to your account).
A clear subject line describing your question or issue.
Detailed description of what you need help with.
Relevant URLs or page references if your inquiry relates to a specific feature or page on our site.

Important: Never share your password, PIN, or other sensitive security information in any message to us. Our support team will never ask for these details via email or contact form.

Response Times and Availability

We aim to respond to all inquiries within 2–3 business days. Response times may vary during peak periods or outside standard business hours. Please allow additional time during weekends and public holidays.

For account-related issues, providing complete information in your initial message helps us resolve your request faster.

Limitations on Support Scope

Our support team handles:

Account access and verification issues.
Technical problems with the website.
General information about our services and policies.
Responsible gambling resources and self-exclusion requests.

Our team does not:

Provide financial or investment advice.
Override account restrictions or betting limits you have set.
Discuss individual betting outcomes or odds disputes without documented evidence.
Make exceptions to published policies without proper authorization.

For regulatory complaints or formal disputes, please refer to the dispute resolution section in our Terms and Conditions.

Your Data and Privacy

All information you provide when contacting us is handled confidentially and in accordance with our Privacy Policy. Your message is processed only to respond to your inquiry and improve our services. We do not share your personal information with third parties without your consent, except as required by law.

Next Steps

Use the form below to submit your inquiry, or contact us via email using the address in our site footer. We appreciate your patience and will do our best to assist you promptly.